This is likely the result of a setting in your Address Book. The default directory search can be set to the AKO directory rather than your own personal address book; changing this default will likely correct your issue. You can change your default directory search in two places.
In the address book itself there is a dropdown box in the upper right that you can change on the fly. For a more permanent fix follow the steps below.
- 1) Log into webmail.
- 2) Click Options on the menu bar.
- 3) Click Address Book.
- 4) Change the option from AKO Directory to Personal Address Book.
- 5) Save.
If you are experiencing this issue on Webmail 2.0 or continue to experience this issue after following the above steps please call the helpdesk.
For more information about AKO/DKO mail’s personal address book check ADDRESS BOOK ISSUES.