Enterprise Email

How to email a group of users larger than 50

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When you send an email on AKO/DKO webmail you are limited to a maximum of 50 recipients.  If you need to send correspondence to more than 50 users at a time you can establish a “Group” within AKO/DKO that will allow you to send your message to everyone in that group.

To create a “Group” within AKO/DKO:

  1. Click on the ‘Groups’ icon in the upper right of the home page.
  2. Under the ‘Create’ section, select ‘Group’ and click ‘Next’.
  3. Choose the ‘My’ group type and click ‘Next’.
  4. Give your group a name, enter a description, and then click ‘Next’.
  5. After reviewing your submission for accuracy click ‘Submit’.

Now you have created your group.  Next you will have to add members to the group.  If you just created your group please skip to step 3 in the list below.

  1. To add users to your group click on ‘Groups’ in the upper right of the home page.
  2. Select your group from your ‘Favorites’ or ‘Groups I Administer’ tab.
  3. Click on the ‘Member Users’ tab.
  4. Click the ‘Add Multiple Members’ button.
  5. Add users as directed.

To send an email to this group:

  1. Click on the ‘Groups’ icon in the upper right of the home page.
  2. Select your group from your ‘Favorites’ or ‘Groups I Administer’ tab.
  3. Click the ‘Email Members’ button.
  4. Fill out the email creation box that appears.

Please note a key difference with using webmail and using the group function is that you can not send attachments via the ‘Email Members’ option.  If you need to send these group members a file it is recommended that you upload it to the Files area of AKO and provide these users with a link in the email you send them.  Make sure you grant access to the file to any user you’re sending the link to or they will not be able to see it.

To send an email to a group that group must have 2,000 or fewer members in it; the option to send a message to the group will become unavailable when the group has more than 2,000 members in it.  To send an email to a number of recipients greater than 2,000 or for any other questions regarding mass emails please consult our mass email policy located at: https://www.us.army.mil/suite/doc/15985607

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