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Error akocert.us.army.mil – DoD Root Certificates

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An error occurred during a connection to akocert.us.army.mil.

The certificate error you are experiencing indicates the DoD certificates need to be installed. Installing the DoD certificates should stop you from receiving errors like the one described. This is the result of a Microsoft Update that has changed how Internet Explorer handles Website Security.

DoD Root Certificates

The fix for this is to download the DoD Root Certificates. You can do this by going to “DoD Root Certificate” – the direct link to DoD Root Certificates is here 3.16a.

In either case you may need to extract the file on the Desktop, and then navigate to the file and right click the file, and choose the “Run as Administrator” option. I have also included the link below to more information on the DOD certificates.

What is the Certificate Error when I access AKO?

Next you will want to check the browser security settings match the required settings. The links below provide information on properly setting these security options.

Security Settings for Internet Explorer
Error: “Page Cannot Be Displayed”

Please note that if you are using a government computer, you may need administrative rights to the system. Your local IT department (S6/DOIM) can give assistance if this is not the case.

I hope this information has been helpful to you. If you should have any other questions or comments, please don’t hesitate to reply to this email or contact us using the contact information in the link below. We will be more than happy to assist you.

How do I contact the AKO help desk?

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