Enterprise Email

Decrypting Emails After Obtaining a New CAC

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If you obtained a new CAC you may encounter issues reading content that was encrypted or signed by your old CAC.

  1. Browse to http://iase.disa.mil/pki-pke/
  2. On the left click ‘End Users’
  3. If you are prompted to select a certificate select your Government ID and not your Email certificate and enter your PIN.
  4. Open the selection “Windows: Recovering and Installing an Old Encryption Key” and download the pdf instructions.

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