Enterprise Email

Informative

I got prompted to answer my KBA questions after clicking the Email Button

I got prompted to answer my KBA questions after clicking the Email Button

Question How do I access AKO webmail without being prompted to answer my KBA questions? Answer If you are prompted to answer your KBA questions or you are being taken back to the login page when accessing webmail from within AKO by click the email icon, the cause may be due to trusted sites not [...]

December 11, 2012 Enterprise Email Informative 1

Why is AKO so hard to get into?

Why is AKO so hard to get into?

Why is AKO/DKO security so tough that it even keeps soldiers out? AKO/DKO provides world-class security for online information management, digital document storage and email solutions to more than 2.4 million users. By adopting security industry best practices and standards, and with guidance from DoD and Army CIO/G6, AKO/DKO is one of the best defended [...]

December 4, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 21

Certificate Error Accessing AKO/DKO portal

Certificate Error Accessing AKO/DKO portal

Why am I getting a certificate error when accessing the AKO/DKO portal? There has always been a certificate warning with regards to the AKO/DKO portal. In IE version 6 this message was a pop-up that gives you details about the certificate and the warning and what it is for; and clicking the ‘yes’ button would [...]

December 4, 2012 Enterprise Email Enterprise Email, Informative 0

What is DKO?

What is DKO?

The Department of Defense requires an information sharing environment that supports secure access to disparate, cross-service capabilities and information as an enterprise collaborative environment for warfighting, business, and intelligence users. The focus of Defense Knowledge Online (DKO) is the requirement for a DoD-wide collaborative enterprise. The Defense Information Systems Agency (DISA) Net-Centric Enterprise Services (NCES) [...]

December 4, 2012 Enterprise Email Informative 0

What is Army Knowledge Online (AKO)?

What is Army Knowledge Online (AKO)?

What is Army Knowledge Online (AKO)? The Army’s Enterprise Portal, Army Knowledge Online (AKO), is a primary component of the Army Knowledge Management (AKM) strategy and The Army Transformation. As the single point of entry into a robust and scalable knowledge management system, AKO is strategically changing the way the Army does business. By enabling [...]

December 4, 2012 Enterprise Email Enterprise Email, Informative 0

Problems Importing/Exporting Address Book

Problems Importing/Exporting Address Book

I am having trouble importing/exporting addresses with my AKO/DKO webmail. What can I do to correct the issue? We are currently working to improve the functionality of the ‘Import/Export’ feature of the AKO webmail. To get this feature to work correctly in Internet Explorer (IE) 7.0, please follow the steps below: Under ‘Tools’ within Internet [...]

December 4, 2012 Enterprise Email Informative 0

Internet Explorer 9 and Webmail 2.0

Internet Explorer 9 and Webmail 2.0

Why does Webmail lock when using Internet Explorer 9? There is a confirmed compatibility issue with a background library within Webmail 2.0 when using Internet Explorer 9. This can prevent it from loading correctly, causing it to freeze or “lock up” during login. The issue is being addressed and should be resolved in a near term [...]

December 3, 2012 Enterprise Email Enterprise Email, Informative 0

AKO/DKO Webmail Freezes when it loads.

AKO/DKO Webmail Freezes when it loads.

There are several reasons why your email may not be loading completely.Webmail Freezing Above 70% If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process. In order to resolve this issue you must first log into your AKO/DKO Account. Then click on My Account [...]

December 3, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 0

AKO Webmail 2.0 – web.mail.mil

AKO Webmail 2.0 – web.mail.mil

What can you tell me about Webmail 2.0? Where can I go to learn how to use all of the features of Webmail 2.0? What are the new features of Webmail 2.0? The new Webmail client features a fully integrated AKO IM client including presence awareness, improved secure signing and encrypting capability, and a quick [...]

December 3, 2012 Enterprise Email Enterprise Email, Informative 3