Enterprise Email

Common Access Card Information

Is CAC access into the portal required?

Is CAC access into the portal required?

Do I have to log into AKO/DKO with my CAC anytime I want to access the AKO/DKO portal? CAC Security The Army, and by extension the Army Knowledge Online, has made steps to have a greater amount of security on user’s ability to access Army systems. The Common Access Card is the solution for increasing security on your account with something [...]

December 14, 2012 Enterprise Email Common Access Card Information, Informative 0

Preparing for the AKO mail migration to DISA Enterprise Email.

Preparing for the AKO mail migration to DISA Enterprise Email.

What can I do to make sure I have as smooth a transition to DISA Enterprise Email as possible? Preparing for the Enterprise Email Migration Attempt to Access mail.mil 1 Browse to EE OWA; https://web.mail.mil 2 Click ‘Ok’ 3 Select your Email Certificate and click ‘Ok’ 4 Enter your PIN as requested 5 Click the next link [...]

December 14, 2012 Enterprise Email Common Access Card Information, Enterprise Email 15

Making your home computer CAC ready.

Making your home computer CAC ready.

How can I access CAC-required sites such as Enterprise Email and the AKO/DKO portal from home? Making your home computer ready to log in to Enterprise Email, the AKO/DKO portal, or any other CAC-required sites is easy. If you have a newer Windows-based computer and a newer Common Access Card it might be as easy [...]

December 14, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 0

Page Cannot Be Displayed Error

Page Cannot Be Displayed Error

I’m getting a <Page Cannot be displayed>  or <Server not found> error when I try to access AKO. What can I do? If you receive the error “Page Cannot Be Displayed” (in Internet Explorer) or “Server Not Found” (in Firefox) you can use the following steps to troubleshoot your issue: Check your browser and version [...]

December 13, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 1

Clear browser cache

Clear browser cache

How do I clear my Temporary Internet Files (cache)? If you are having an issue with the AKO/DKO portal and you need to clear your Internet browser cache, make sure you are using Internet Explorer 6 or above. If the issue persists after following the instructions below, reboot the computer system and try again.  You should [...]

December 13, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 0

Internet Explorer (IE) security settings

Internet Explorer (IE) security settings

What are the settings that are needed within Internet Explorer to ensure that AKO/DKO portal works properly? If you are having issues with AKO/DKO where the portal is not working the way it should, you should clear your temporary internet files and check the settings within Internet Explorer. Instructions for deleting temporary internet files are [...]

December 13, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 0

Password Reset Locked

Password Reset Locked

Why am I limited on how often I can reset my password without using my CAC? CAC restrictions on passwords You are limited to resetting your password to AKO using the external reset process a maximum of five times. After this you must log in to AKO with your CAC to change your password. AKO [...]

December 13, 2012 Enterprise Email Common Access Card Information, Informative 1

CAC-Only Login

CAC-Only Login

What is CAC-Only login? I am tired of resetting my password, how can I make it so I don’t have to reset my password all the time? How do I remove the CAC-Only login? CAC-Only login If you have a Common Access Card that you can use to access your AKO/DKO account you can set [...]

December 13, 2012 Enterprise Email Common Access Card Information, Informative 14

Outlook 2010 Configuration

Outlook 2010 Configuration

How do I configure AKO webmail to work with Office 2010? Follow the directions below to configure your AKO/DKO webmail to Outlook 2010 on your local machine. 1. Open Outlook 2010. 2. Click on ‘File’. 3. Click on ‘Add Account ‘. 4. Within the “Add Account Window” tab, click on ‘Manually configure server settings or [...]

December 11, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 1

Outlook 2007 IMAP set up

Outlook 2007 IMAP set up

What settings do I need to configure Outlook 2007 with my AKO/DKO webmail? Follow the directions below to configure your AKO/DKO webmail to Outlook 2007 on your local machine. Open Outlook 2007. Click on ‘Tools’ Click on ‘Account Settings…’. Within the “E-mail” tab, click on ‘New’. Select “Microsoft Exchange, POP 3, IMAP, or HTTP”. Click [...]

December 11, 2012 Enterprise Email Common Access Card Information, Enterprise Email, Informative 0