Enterprise Email

Accessing Enterprise Email (OWA)

Accessing Enterprise Email (OWA)
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  1. Open a web browser and go to: https://web.mail.mil
  2. You will see the following screen informing you that you are accessing a U.S. Government Information System. Click “I Accept”.owa1
  3. When prompted, be sure to select only your DOD EMAIL certificate. Click “OK”.Image
  4. You will be presented with a second screen. Simply click the link in the center. (NOTE: The words for your link may be slightly different than what is in this image.)owa3
  5. It will present a second request for the correct certificate. When prompted, select the DOD EMAIL certificate. Click “OK”.Image
  6. If this is the first time you have used the webmail interface, you should get a screen asking for the time zone you are in. Select the appropriate time zone and click OK.owa4
  7. At this point, the webmail interface (OWA) will open.owa5
    If you have any problems or questions about Enterprise Email, please call the Army Enterprise Service Desk, 1-866-335-ARMY (2769), and select option #4.

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  1. Jerrod Dett April 8, 2014 at 11:30 pm
  2. Pete Walsh May 10, 2014 at 4:18 pm

    I’m using a 3 month old iMac with OS Maverick and I cannot log into enterprise email. I have tried 3 different browsers: Safari, Firefox, and Google Chrome. When I follow the steps above, I receive different errors. The farthest I have gotten was when I used Safari, it gives me the following on a page with header ‘f5’:

    Your session could not be established.

    The session reference number: eaf1b2a9

    Access was denied by the access policy. This may be due to a
    failure to meet access policy requirements.

    If you are an administrator, please go to Access Policy >>
    Reports : All Sessions page and look up the session reference
    number displayed above.

    To open a new session, please click here.

    Also, when going through the steps, it does not ask me to select my DOD EMAIL certificate in pop-up window prompt like I do when logging in to AKO.

    With FireFox, I get a “The page cannot be displayed” message with Error Code: 500 Internal Server Error. I clicked the link above in the admin answer from April 24, 2014 to see if there was a fix but the web page was completely blank.

    In Chrome, I get an SSL Error with the following message:

    Unable to make a secure connection to the server. This may be a
    problem with the server, or it may be requiring a client
    authentication certificate that you don’t have.


    I know that I have all of the DOD certificates loaded in my keychain because I manually did it myself and doubled checked them to ensure they were still valid.

    There isn’t much information around the internet on how to fix this issue. Could you please diagnose and publish and/or send via email a fix for this issue.

    Thank you in advance.

  3. Chris Oposnow July 1, 2014 at 6:05 pm
  4. Stephanie November 15, 2014 at 2:23 pm

    I have Windows 7, Internet Explorer 11. I have downloaded all the appropriate drivers and have been troubleshooting for about 20 hours to get the OWA to work. I can access AKO, DTS, everything it seems except the email. When I go to https://web.mail.mil, I click to agree to the terms, select my credentials, enter my password and then I get a BIG-IP error “F5 Your session could not be established.” I have insured that I have added the mail.mil and army.mil to the Compatibility View list, have only SSL 3.0 and TLS 1.0 checked, have downloaded and run whatever file (https://ako.us.army.mil/suite/doc/41544679) you had posted and still, nothing. Does anyone have any recommendations? I am really at a loss.

  5. me October 3, 2015 at 7:52 am

    what is wrong with https://web.mail.mil I cant ( yes can not)access at home? whos idea was this I am away from military computer 75% and every one in the world now ask for an email address so they can reach me or for military verification, or I should like the rest of the military personnel give a copy of my military identification card over the net? help me I have windows 10 and every possible browser that some genius could think of and every anti virus from you to me ….